Worse Car hire company ever

<p>I am very disappointed on how Europcar have handled my situation.</p> <p>At first I spent hours on accident scene before they helped me with towing and now they continue taking money from my account without my permission.</p> <p>I was in a car accident with a courtesy car from Europcar,I reported the accident but I never received any correspondence from them. I had to literally follow the process myself. I paid the communicated excess money the following day after the accident which was 22 February 2017. Only to find out week later that the car was still in my names even though I spoke to the Cape Town Branch manager about the accident over the phone. Again week after they throw with an invoice then deducted R42 from my bank account without my permission. Last week again they sent me an invoice showing an Amount of above 8K and I was furious because their calculation made no sense and I called them. The guy I spoke said he will relook at the calculations and get back to me. Today I just saw that the Deducted R3643 in my Account again without my permission!!!Is this even legal??? I mean they have not returned my deposit in the very first place plus they have been silent about this for almost a month and all they do best is to deduct money from my account without my consent. I want my money back then I will pay them if needs when one person explains the reasons for the amounts to be paid and we agree on the date of payment not this inconvenient and bully approach of theirs.</p>