Who gives Europcar the right

<p>I received notification for a payment to Europcar from my bank. Yes I did sign a contrat with Europcar, however good business practice dictates that you send a customer an invoice for outstanding money before simply taking it upon yourself to take the money out of their account.</p> <p> </p> <p>At no stage did Europcar send me and email, text message or any form of correspondence. I find this totally unacceptable and I demand </p> <p> </p> <p>1. To know what the R253.00 is for.</p> <p>2. Why I was not contacted to discuss it.</p> <p>3. Why I didnt receive an invoice.</p> <p>4. Wghat they intend doing to prevent something like this occuring in future.</p>