WHAT? damages in excess of R3,000?

Dear accounts department RE: Customer: MR H MANSOOR Contract no: *** I suggest an investigation into the collection and return of the vehicle rented to us from the 23.04.16 to 27.04.16 The car was only collected on Friday at approximately 11:45pm, due to the delay with kulula flights on the 22nd April 2016. There was no person there to check the car with us when we collected and we are now being charged for damages in excess of R3,000 which you have deducted without even consulting my husband We obviously did not check the car ourselves at that hour and due to the fact that we were travelling with two kids (4 and 1yr olds) who were already miserable If this is how you handle loyal customers then I refuse to use your service ever again We should refuse to pay but you have taken this from the deposit and clearly have no idea who caused the damage to the car and are now holding us responsible This is unacceptable Was the car checked when the previous lender brought it back? Was a proper investigation done prior to us collecting the car? –you certainly carried out an investigation when we returned the car and charged R799 to us We certainly have a clear conscious on this one and you are welcome to check my husband’s driving record, he is the safest driver I know I expect a call and some explanation and a reimbur*****t of money deducted erroneously