IL
Itopa L
1 reviews | Active since Dec 2019
02 Mar 2020, 11:56
"We're going to make you an offer you can't refuse."
I made inquiries at their service desk at East London airport on Friday evening and although I did not end of renting with them but rather went with Avis they still sent me an SMS this morning confirming my (non-existent) booking had started already. Not quite sure what to make of it. Its unclear to me whether its incompetence or something more sinister on their part. I will wait to see if they attempt to charge me anything before I take further action. I have attempted to call them (twice!) via phone and my calls have mysteriously been dropped. I'm sure its all just a coincidence.
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Replies (2)
Europcar's replyOfficial
03 Mar 2020, 16:24Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Europcar
Europcar's reply03 Mar 2020, 16:24
Official
Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Europcar
IL
Itopa L's updateReviewer Update
03 Mar 2020, 17:58I had a pleasant chat about an hour ago with the branch head at East London who reassured me that it was an honest mistake. I truly appreciated her taking the time to call me, understand what had happened and set my mind at ease. I consider this matter closed. Many thanks.
IL
Itopa L's update03 Mar 2020, 17:58
Reviewer Update
I had a pleasant chat about an hour ago with the branch head at East London who reassured me that it was an honest mistake. I truly appreciated her taking the time to call me, understand what had happened and set my mind at ease. I consider this matter closed. Many thanks.