we in no hurry so you must wait

I returned my car to eropcar car on the 3rd of August, upon inspection we found that there was a dent on the car (from the looks of things the dent was cause by someone who must have bump it with a shopping trolley). I was told that cause of the dent the car was going to get checked out and they will get back to me (mind you when I got the car there we small scratches and dents on it as marked on the check list completed when getting the car). <br> <br> It is now day 8 and there is no response as to what is happening with my deposit, I called the call centre on Friday, Yesterday and this morning and I was promised to get feedback which never happened. I then called the branch where the car was returned and it seems like no one knows what is going on as I am told that \it looks like the car is still at the panel beaters". The dent I am talking about is not bigger than 3X6 cm if that and you want to tell me it takes this long to sort out?<br> <br> In the mean time I need to know what is due to me so that I can map out the rest of my month financially and it seems like no one give a flying hoot. Can I have this sorted out immediately please.<br> """