Wait of 45minutes

My personal car was gone in for a service so due to my insurance i used europ car hire they have given me the worse experince. i let them know that i will be delivering my car at a certain time they came 30 minutes after that. once it was time for me to collect my car i asked them to please collect my car at 12:30 i waited till 2 and had no response from them until i called they then agreed to meet me at 3 i waited till 03:45 with calling in a number of times to say i am in a rush. they did offer for me to leave the car with the panel beaters and they would collect it but that would not be fair on me as they could blame me for damage on the car that was not even my fault.