Very very poor service.

Europcar gives a very poor service to it customers, to clarify my context, I had their car arranged by my service provider BMW…Upon that BMW discussed with me that Europcar will need an amount of R2000 upon delivery of the car, which didn’t seem to be a problem. The actual problem started when I returned the car back to them on the 31st of March, NO FEEDBACK FROM EUROPCAR to state that they have received their car In good condition which I knew it was in a good condition, on top of that, I took time to go fill up the tank ensuring that I give it back with a full tank. I didn’t know after how many days they reimburse the R2000 back until I phoned Europcar UMhlanga on the 2nd of April. A lady I spoke reassured that the invoice has been processed and I should be receiving the money in 7 to 10 working days. I asked her, what assurance should I have ? Because no emails, no telephones, no feedback what so ever! She specified that the money get processed at HEAD OFFICE and I as a client, I’m not allowed to phone head office and speak to them but they do it on my behalf. I asked if she should put that down via email which she didn’t. On the 9th of April I googled EUROPCAR HEAD OFFICE to enquire, They asked the number plate details of the car that was lended to me LV 11 LL-GP which they managed to track my process otherwise they had forgotten about me and my R2000. I spoke to Jabulani who was willing to assist in the matter. He mentioned that my R2000 invoice was lying 🤥 in one’s desk and not actioned or processed and promised to call me back to give me a feedback which he didnt. I decided to immediately phone EUROPCAR UMhlanga and had asked them why did they lie? On 2nd of April and told that the invoice was processed? I landed to a very calm lady called Thandeka, who was I complaining to. I had made up my mind by then that I will expose EUROPCAR on hellopeter but her calmness I decided not to go through with my plan, She first **** and told that the invoice was processed by then I knew the whole story from HEAD OFFICE so I called her out immediately. We had a decent talk .She promised to call me back and she did on the 10th of April, I phoned HEAD OFFICE AGAIN TODAY another lady is telling 7 to 10 working days, I got so angry. Let me tell you why? -The initial money reimbur*****t was supposed to be 7 to 10th working day, when I’m saying initial-for the money to appear in my account. ( EUROPCAR only processed my invoice on the 10th working day) after I have made several calls following up. -There is a DISCONNECT between EUROPCAR HEAD OFFICE AND EUROPCAR UMHLANGA, they talk different stories each you call them. -No sense of care from EUROPCAR to their customers, They quick to take your money within 5 minutes of them delivering your car but you have to hassle them to get your money back. -EUROPCAR is a very poor car rental service.