Very unprofessional supervisor. Needs to go bank to customer service school. Think paying customers are his children

I don't understand the business ethics of this company. I booked a car online to pick up at 8am at King Shaka International Airport on 16 December 2023. I landed earlier than expected resulting in me picking up the car 31 minutes earlier. The person serving me, I think his name is Derik or Erik failed to communicate that this varied the terms of the agreement and I had to return the car at 07h19am on Monday 18 asecwmber 2023. They then charged me for an additional day as i bought it back at 08h30 with one hour grace. So technically they charged a full day for 10 minutes. I called customer service and they said they won't refund me. I left the matter. On 25 December 2023, I got an email from one Thubo Nkomo saying they won't refund me. I was enjoying Christmas with my family and didn't even respond to his email as he closes the matter *********ly that is. Please tell me why he still felt the need to call me on Boxing Day, 26 December 2023 to acknowledge the poor communication of the variation of the agreement and proceed to scream in my ear and I quote "you need to listen to me when I talk". When I had apologized for interrupting him cause I wanted clarification. Then said he will have a problem with me cause i dont listen. Who the hell does he think he is? Is cause I am a woman. Arrogant, unprofessional msygonist with a chip off his shoulder. Treating a paying client like his drinking buddy. I see there are other complaints about his behavior on the internet and they have not been acknowledged. He must feel he is so untouchable hence he can talk to us anyhow.

Please deal with this. I won't ever be using this company ever again, but his arrogance needs to be checked in. We are clients not his friends at a Cubana.

Disgrutled customer.

Kind regards Ayanda Manqele