CN
Corne N
1 reviews | Active since Mar 2018
26 Sept 2023, 12:23
Very unprofessional service
Rented a vehicle from Europcar Cape Town INT Airport, returned it on 9 September and requested an updated invoice and when the refund of the deposit will be reversed a week later. I was informed by the supervisor it will be paid back by 18 September at the latest. The 18th came and went, followed up on the 20th, 22nd and 25th and no is coming back to me. I also queried the refund amount as per the invoice I received, and this has also not been addressed to date. Really not impressed with their customer service and tardiness.
Helpful (0)
Replies (2)0
Replies (2)
Europcar's replyOfficial
26 Sept 2023, 15:09Good Day Corne
Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist
Europcar's reply26 Sept 2023, 15:09
Official
Good Day Corne
Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist
CN
Corne N's updateReviewer Update
09 Oct 2023, 12:13Good day. The complaint has been resolved partially. My other query submitted to
Carlo Willemse: Since the car was brought back earlier, should I not pay the usual rates and charges applicable to the period and / or kilometres actually used? Charging me for an additional day plus the kilometres that I used for the full period seems unreasonable. Also, Emmah Mahlangu sent me the wrong invoice. Is this not in breach of POPIA? I should not get other peoples invoices with their personal details on, and I hope my details are not being shared with other people.image.png 37.1 KB
Carlo Willemse: Since the car was brought back earlier, should I not pay the usual rates and charges applicable to the period and / or kilometres actually used? Charging me for an additional day plus the kilometres that I used for the full period seems unreasonable. Also, Emmah Mahlangu sent me the wrong invoice. Is this not in breach of POPIA? I should not get other peoples invoices with their personal details on, and I hope my details are not being shared with other people.image.png 37.1 KB
CN
Corne N's update09 Oct 2023, 12:13
Reviewer Update
Good day. The complaint has been resolved partially. My other query submitted to
Carlo Willemse: Since the car was brought back earlier, should I not pay the usual rates and charges applicable to the period and / or kilometres actually used? Charging me for an additional day plus the kilometres that I used for the full period seems unreasonable. Also, Emmah Mahlangu sent me the wrong invoice. Is this not in breach of POPIA? I should not get other peoples invoices with their personal details on, and I hope my details are not being shared with other people.image.png 37.1 KB
Carlo Willemse: Since the car was brought back earlier, should I not pay the usual rates and charges applicable to the period and / or kilometres actually used? Charging me for an additional day plus the kilometres that I used for the full period seems unreasonable. Also, Emmah Mahlangu sent me the wrong invoice. Is this not in breach of POPIA? I should not get other peoples invoices with their personal details on, and I hope my details are not being shared with other people.image.png 37.1 KB