Very unfriendly service!
<p>To whom it may concern</p> <p> </p> <p>My wife and I arrived back from Cape Town last week Tuesday evening at around 20:15. We wanted to rent a car for a few days before we fly back to Germany.</p> <p> </p> <p>When I got to Europcar, the woman working behind the counter didn’t even great us. I asked her to, please look if they have a VW Golf available for us for a few days. She just looked at us and said “no”, without even looking on her system. I then in turn asked her, “how do you know that there are none available without even looking.” She then said, “we are fully booked.” She never smiled once.</p> <p> </p> <p>I thanked her, turned around, and walked into Avis where I got a VW Golf within a few minutes and received a very friendly service.</p> <p> </p> <p>Avis will definitely be my first choice the next time. Europcar seriously needs to work on their customer service.</p>
Dear Ernst
Thank you for your valued feedback ,kindly note we will certainly relay this to our branch manager to address with the staff member on duty.
We hope that you might present us with another opportunity to prove that the service you received is not consistent with our brand promise.
Yours personally,
Europcar - Customer Service
Dear Ernst
Thank you for your valued feedback ,kindly note we will certainly relay this to our branch manager to address with the staff member on duty.
We hope that you might present us with another opportunity to prove that the service you received is not consistent with our brand promise.
Yours personally,
Europcar - Customer Service