VERY POOR SERVICE AND BAD MANAGEMENT

When i return the car they showed me a very small dent on the door and i told the lady that there is a dot on the assessment sheet which show the dent and she told me there were suppose to make a D for the dent.how i suppose to know that?and she told me to write"dent on the right door"but it does not mean i will pay for the dent,the next thing they tell me i must pay for that.called head office complaints department spoke to the manager she gave me stinking attitude and told me "i'm an adult i must read before i sign for anything" with bad attitude .i will never recomend EUROPCAR to anyone even to my worst enemy ********** 00