Very poor service

I received a car with a chip on the windscreen right above the license disc that was not picked up/intentionally ignored in Europcar's inspection. A crack developed from the chip a day before I returned the car. When I returned the car I am told that I will have to pay for the "damage".

I took pictures of the scratches on the body of the car on pick up and even that of the windscreen. It is a pity that the chip is not really visible from the picture. But the fact that I now have to carry costs for a damage that developed because of a damage that was already there, is just not on.

I then received an invoice. When I called to query the invoice, I just could not get assistance. The lady at the switchboard put me through to invoicing department but no one was answering. She then said no one is answering. I then asked, what must I do and she told me that she does not know or I must call again on the following day.

It even a struggle to get the car in the first place. The people at the call center just don't care.