Very disappointed by the service at OR TAMBO and setting up the customers!!!

People should be very careful with Europcar ORTambo and insist on a car inspection before they take their rented cars. Sometimes this year I had a serious issue with the rented at ORTambo and I ended up paying R4000 for something I didn't do.

This time I booked a car at ORTambo and when I went to fetch the car I was told where the car is parked and I asked if anybody will come with and do the inpection and I was told not to worry as their cars are inspected and the clients are not given cars with any problems. However I saw the europcar personnel and insisted on doing an inspection before I leave. To my dismay there was a bend on the car rim (front left wheel) and it was not marked/noted on the inspection slip. When I asked why it was not noted I was given a ****py excuse, something like cars coming from the warehouse and brought there and I cant compare them with lanseria branch as they have little work to do as they are a small branch.

When I dropped off the car at ORTambo over the weekend their personnel went for the same tyre and pointed the damage they failed to capture luckily for me I saw this and was now put on the inspection slip. Imagine If I didn't insist on checking the car, I was going to pay for something I didn't do. It shows that customers are not taken taken seriously and ******* to pay for damages they didn't cause. I am sure the client before me was charged for the same damage and I was going to be charged and the next customer after me is going to be the same story, these guys need to be investigated truly.

I have been renting cars from europcar in Lanseria airport and I have never had any problems in fact the lanseria staff told me to be careful renting cars at ORtambo as they ***** customers to pay for the cars with problems.