Very Bad Service

I booked a courtesy/rental car through my insurer (Hollard) which i collected at OR Tambo International Airport on the 15th of June 2022 after paying a deposit of R1750 then i returned the car on the 20th of June 2022. As a standard procedure, the car was inspected upon arrival and i was told that everything is fine on the car as there was no any damage.

On the 22nd of June 2022 i received an invoice from Europcar that my refund will be R954,84 which will be paid in the next few days (3 to 10 days). Today is the 01st of July 2022 which is the 10th day since i've returned a rental car but i haven't received any payment, then i made a follow-up with the claims department then i was told that there is a windscreen chip which was found on the car and that's the reason why i haven't received my refund and it will be paid in the next 21 days.

Why am i being told about a windscreen chip that was not there when i returned the car? What if Europcar wants me to pay for something which is non-existent? Why am i only made aware of the windscreen chip when i inquire about my refund as the damage is not even reflecting on the invoice?

It's not the first time i'm experiencing such a bad service from Europcar. Early this year i returned a rental car at Europcar (Hatfield branch) in Pretoria, the car was inspected and i was told that everything is fine as no damage was found. Then when i got home later that day i received a call from Europcar that they actually found a damage which was underneath the car.

It seems like that's how Europcar operates, they wait for a customer to leave their premises then inform them of the damages later on to avoid paying a refund.

Is this not some sort of a ****? For how long are we going to be subjected to such a bad service?

I'm not happy at all with Europcar and i won't recommend it to anyone because of they way they are treating their clients.

Unhappy Client.