TC
Theo C

1 reviews | Active since Oct 2016

01 Feb 2023, 17:20

Very bad experience with Europcar

They are the worst rental company. Specifically at Kimberly airport. I rented a car. Dropped the car off and had no incidents. Few weeks later my company received a invoice for damages of R9000. Luckily I took pictures before I took the car and a video afterwards. Those exact scratches/ marks that I took pictures off before I left they claimed I was responsible for and repaired it. Sending me the invoice. This is also not a isolated incident. It happened to some of my work colleagues as well.

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Replies (1)
Europcar
Europcar's reply02 Feb 2023, 08:48
Official
Good Day Theo 
We apologise for the experience you had with us.
We have escalated your query to our Claims department  team to investigate. One of our agents will be in contact with you to provide feedback