Very bad experience

I hired a Volkswagen vivo at Rustenburg branch.I just needed the vehicle to collect a car in Bele Bela.They gave me a number for Victoria *** to call when I was close to Bela Bela and she would tel me where to drop of the vehicle.They told me the vehicle had a e tag vited and could be used at the e tols.When I got to the e tol it did not work and Imhad to struggle to move to another lane and had to pay myself.When arriving in Bela bela at 10h30 I tried to call Victoria and could not get hold of her.I then filled the car with feul and looked on the gps where Ueropcar was in Bela bela.The gps then took me to a location where Europcar used to be.I then tried several times to contact Victoria with no success.I then walked around the area and somebody in the street told me that they had moved and gave me directions.When I got to the new offices it was locked and I tried to phone numbers on the wall.I also tried to het hold of Rustenburg branch without any success.I was stuck.After struggling for almost three hours i then googled and got a number at head office and phoned a lady there.I explained to her that I had a problem and did not know where to leave the car.She then said I had to hold on and the next moment I was speaking to Victoria.I asked her why she does not answer her phone and she said I did not call her.(I have proof on my phone to proof how many times I had tried to call her and theRustenburg branch.She then said I must go and drop of the vehicle somewhere in Bela bela as she was not available.I told her I can not do it as I was stuck with two cars and had to walk back to there offices and leave a car unattended.She said she will come to assist me.After 30 min she arrived and was very rude.I told her to do inspection and she just walked around the vehicle and then moved it inside and left without giving me any report.I really think for the cost I paid for this poor service is the worst experience I ever had.I was suppose to be back in Pretoria and was delayed for three hours and bad service I have experienced is just not expectable.I have proof of all and would like to bring this under their attention.