Useless time and money wasters

<p>Due to some insurance reasons, I had to rent a car from Europcar. When the time came for them to collect the car from me, they let me know I should have it where they delivered it, on the 6th of August at 15:00. At 15:10 there was still not a person in sight. So I called the call centre who informed me that they are trying to collect other cars, so they wouldn't be able to collect mine today. I had to drive to my work on a sunday, 13km far just because they never informed me of this. These traveling costs are on my expense. I am sick of their bad service. In my eyes, the vehicle and whatever happens to it now, is their responsibility. They could just have let me know and not let me waste my money and my time.</p>