Useless Fines Department manager and Admin People

Good morning Ilsa.

Thanks for your prompt Response to my email!

I hope you are keeping well.

I am sending this mail with regards to a traffic fine, details below

Rental Agreement: *** Ref: B***

Herewith my Query.

This was a rental through my insurance after my Ex-Wife wrote her car off.

Firstly, when I take delivery of a rental vehicle, they take a picture of my licence and I, the driver needs to sign the documents. And if there were no documents taken and my details were used then we have a ***** case on our hands.

Now my question, why am I being handed over and constantly being phoned, even after I have more than 10 times now requested that Europcar checks their documents and who signed etc. I stay in Pretoria; it’s not my signature on the documents nor was I the driver. So, handing me over is not only ******* as I am not the transgressor here, but it’s now harassment. I have asked nicely, phoned ,more than once, but it seems no one wants to do their due diligence when working with complaints.

I have shared her information, which you are supposed to have anyway, with the relevant people, and still I get sent SMS’s threatening me with legal action if I don’t pay. Your call centre phones me and just asks me “ when are you paying us”.

I am again sharing the details, which you have, of the driver. I would like to see my name and ID removed from this and the Collection agency off my case.