CV
Craig V
1 reviews | Active since Jul 2015
31 Jul 2015, 22:55
Unroadworthy vehicle
I was provided with a vehicle that was not roadworthy. A nail was in the tyre that neither Europcar or I noticed at the time of rental but the car was provided in this condition. This is a case of my word against theres and now I appear liable for their (human) error. Even the RAC commented on how they tend to turn cars around with improper checks. It appears that I will now be liable for the replacement tyre and associated costs. I refuse to accept this as they provided me with a car that potentially put my life in danger. I will never use Europcar again as the attitude is to place blame on the customer and not perhaps their sloppy servicing of vehicles.
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Replies (1)0
Replies (1)Europcar's replyOfficial
03 Aug 2015, 16:47Hello Palahniuk45,
Thank you for reverting back us.
We are sorry to hear of your experience and would have hoped to assist in this regard ,however this booking was for Europcar UK and needs to be directed to
*** providing your rental reference number.
Yours personally,
Calvin May
Thank you for reverting back us.
We are sorry to hear of your experience and would have hoped to assist in this regard ,however this booking was for Europcar UK and needs to be directed to
*** providing your rental reference number.
Yours personally,
Calvin May
Europcar's reply03 Aug 2015, 16:47
Official
Hello Palahniuk45,
Thank you for reverting back us.
We are sorry to hear of your experience and would have hoped to assist in this regard ,however this booking was for Europcar UK and needs to be directed to
*** providing your rental reference number.
Yours personally,
Calvin May
Thank you for reverting back us.
We are sorry to hear of your experience and would have hoped to assist in this regard ,however this booking was for Europcar UK and needs to be directed to
*** providing your rental reference number.
Yours personally,
Calvin May
