SH
Simon H
1 reviews | Active since Mar 2011
30 May 2016, 15:43
Unresolved issue after 5 months.
<p>The orignial issue was posted here on the 23rd March:</p> <p>https://hellopeter.com/europcar/complaints/charged-for-loss-of-key-after-key-was-returned-***</p> <p>All that I have received from EuropCar is an invoice at the end of every month and the same communication. I faithfully reply each month stating my case. I have now been informed in some garbled email that I must pay.</p> <p> </p> <p>As a regular traveller and someone who hires many cars I am extremely upset by the high handedness and arrogance with which this matter has been handled.</p> <p> </p> <p>Please resolve as a matter of urgency.</p>
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Europcar's replyOfficial
31 May 2016, 13:09Dear Simon
Thank you for reverting back to us ,kindly accept my humble apologies for the time taken to resolve this matter.
I have thus far perused this matter with the respective branch and our Claims staff it was concluded that the charges for the claim will be retracted and nothing due.
Thank you for your patience .
Europcar's reply31 May 2016, 13:09
Official
Dear Simon
Thank you for reverting back to us ,kindly accept my humble apologies for the time taken to resolve this matter.
I have thus far perused this matter with the respective branch and our Claims staff it was concluded that the charges for the claim will be retracted and nothing due.
Thank you for your patience .