CB
Charity B

1 reviews | Active since May 2023

24 May 2023, 07:36

Unreliable

I rented the car at OR Tambo with the instructions that I will like to drop it off in hartfield, when I got to the drop off location it was close and when I called the company for solutions as this was their ERROR I was told that I must return it back to the airport where I got it or the nearest airport as those were the locations that was opened, and If I cannot I will be charged for an extra day, which is unfair to me because as those instructions was not suggested to me from the beginning as I would have chosen a different option if I was told at the time I rented the car, having to drive car back to the airport cost me more money and time that I didn’t have in order to correct your company mistakes, I will never recommend your company and I will not use it again. As I find it unreliable and not convenient at all.

0
Replies (1)
Europcar
Europcar's reply24 May 2023, 09:24
Official
Good Day Charity We apologise for the experience you had with us. We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback