Unpersonal cold service

Ref number: ***. The most unpersonal service. No way to contact them by telephone, watts-up. I had an agreement with the person that dropped the car off to collect it again here. He also stated that they will pick up my banking details so that I can get my deposit back. I can take the car in, but how am I going to get home. I just received a watts-up stating: The car must be back by this time or I will be billed extra. I you want to be only a number and don't like to be treated like a human then Europcar is for you.