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gerhard G

1 reviews | Active since Dec 2016

25 Dec 2016, 14:40

******** DEBIT OF PERSONAL ACCOUNT AND WITHHOLDING OF DEPOSIT

<p>I have rented a car during the beginning of November where an amount of +-R3000 was withheld from my debit card as deposit for car rental.</p> <p> </p> <p>During the latter part of December Europcar (Tempest) has not paid back my deposit but they have even further helped themselves to an amount of +-R3000 from my personal account.</p> <p> </p> <p>There was no authorisation for the further debit of my account, even above the non-refund of a deposit.</p> <p> </p> <p>Awaiting a reply.</p>

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Replies (1)
Europcar
Europcar's reply28 Dec 2016, 12:58
Official

Dear Gerhard

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Calvin May