UNHAPPY CUSTOMER

Hello, I have been a customer of Europcar for a long time now after changing over from Avis for years and I have always had very good service until late last year. We hired a car at King Shaka Intl Airport on the 23rd of December 2017 and returned it at the airport on Tuesday the 26th of December. Upon checking the car, the inspector found out that the front right bumper had 2 scratches on it which were so insignificant that any sane person would require a magnifying glass to see the scratches. We were told that we would have to pay for these 'scratches' to be fixed. Low and behold, a few days later I received from Europcar a quote to fix the car to the value of Rd 3442-80 which I already found suspicious because my super waiver amount was Rd 3500-00. I am sure the panel shop works out a quote as close as possible to the client's super waiver amount so Europcar has the smallest loss possible. Anyway, this week, I received by e-mail an e-mail from their finance department but the amount due is now Rd 4550-70 because Rd 140-90 & Rd 967-00 were added as assessment and claim admin fees respectively. According to me, this is ****************. The supposed scratches could have been buffed and fixed for much less money than Rd 4550-70 but hey, everyone is out to make a quick buck at the expense of unsuspecting customers. So, my relationship with Europcar is no longer and I have advised my family, friends and colleagues to stay very far away from them even if their deals happen to be better than another car hire company at the time of hiring a car one of these days. RIP Europcar !!! You have lost a good customer.