Unfairly Treatment Cost

Good Day,

I have a serious concern of how you guys treat your customers, last month I rented car for a month and I got it with a full tank of petrol but not washed cause of time but when I took the car back, I took it back with full tank of petrol and washed cleaned as per the contract but I took it back with the front windscreen stone chip crack, yes that I agree that I need to repair the windscreen since the incident happen on my rental but for the price I was charged for the windscreen repair is incredible insane, is way too much for a windscreen especially for a car that I rented.

You guys need to understand that the deposit we pay is not your money is your clients money and to fix the damages on the car, but why are you billing your customers so much and using so much money without any communication with the customer?

Yes the car need to be repaired but not on that cost, is that a way of making money by robbing your clients?

Your response will be highly appreciated.

Glen Nkuna ***