ZP
Zunaid P

1 reviews | Active since Aug 2015

13 Aug 2015, 11:00

Unfairly Billed

I recently used a vehicle from Europcar which was included in a package deal from Kulula. Based on a previous experience with them, I ensured I filled the vehicle to the brim at the Sasol Garage (approx. 500 m from the Return Parking Bays). Two days later I was billed R105 for fuel on my credit card. I enquired and was told the fuel was short. What utter nonsense!!! Another R70 was deducted for 'Admin Costs' which was not included or stated in my contract with Kulula. This is not the first time I experienced this disgusting after service with Europcar. I have written-off the amounts but just imagine how many more users are experiencing the same fate. I have never experienced the same shoddy & *****ed transactions with AVIS, HERTZ & Woodford thus I will never return as a Europcar customer again. I will make it my goal to make other users aware of this ****.

0
Replies (1)
Europcar
Europcar's reply14 Aug 2015, 17:00
Official
Hello zunaidpatel,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin May