Unfair treatment from Europe Car

I got a rental car through the insurance from Europcar and when my car was ready for collection from the repair centre the drivers never came. The email said the collection time is 12:00 and I waited for an hour and no one came. I had to go back to work. Then 2 days later I get an email saying there is new scratches on the car. I gave that car back spotless. With a full tank of petrol. I am going to take this up with the ombudsman and I want my R2000 deposit back.