Unfair treatment

Hi I am Lindelwa Cele a very unhappy service that i recieved from Europcar Pinetown i came thru to fetch a courtesy that was organised by my insurance Dial direct on my arrival at the offices i was only told of the 1400 deposit i needed to pay to get the car and was told it will be refunded to me after the car had been checked and they were no damages ...the guy took me thru the excess i will need to pay should the car be ****** or damaged and also the full tank i needed to put on returning the car only I returned the car and it was checked and no damage was picked up i was told i will get my refund back after 10 working days so today being the 7th of October i went to the offices to check about my refund to my suprise i am told i have to pay an amount of R46 since i had taken a windscreen and tyrewaiver something i was not told off something that is new to my ears

I feel very humiliated to be treated in this manner and i believe that anything that has to do with money must be thouroughly explained to the customer and customer needs to be fully aware . The consultant Gregory Chetty said nothing about an additiona cover from my side .

I am urging that the company intervenes as im really in need of my money and do not have additional money to give away to Europcar even the phone calls from my insurance i was told about the 1400 and the excess should anything happen to the car . I believe as customers we all should be treated in a fair way and in this instance i feel like i am taken for granted since i am a black woman. Why would i take additional cover as my claim was done by my insurance Dial Direct?

Thanks ***