1 reviews | Active since Sept 2014
Unfair Fuel Charges from my deposit!!!
I have just finished a vehicle hire through Europcar. I paid a deposit of R1450. When they delivered the vehicle to me, I and their employee did the full inspection of the vehicle and I asked him what the deposit covered. One of the things he mentioned, was, if I returned the vehicle without filling it up, then they would use funds from my deposit to do so. So, on the day that I returned the vehicle, I made sure to fill it up. I went to the petrol station nextdoor to the panel beaters where I left the vehicle for Europcar to collect. They made no mention of charging for collection. Now, I get my deposit back, and they've deducted R154.86. I called to query and they told me it's for petrol. I explained that I filled the car nextdoor to where they collected. The employee said that they filled it up again, so that the next customer gets a full tank? Now, firstly, I don't feel that I'm liable for any fuel charge after I have dropped the vehicle off. Secondly, I didn't charge the Pinetown branch for the petrol they used to bring the car to me in Westville, so theoretically, I didn't get a full tank. I feel that Europcar are taking advantage of having a deposit to use and that is theft. I don't know how I can spend R197.32 making sure the tank was full on return and then 2hrs later, you manage another R154.86???? Even if I was responsible for that, which I still don't believe I am, R154.86 petrol charge between Mt. Edgecombe and Umhlanga is insane!!! Won't be using Europcar again!!
Dear Angela
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Europcar - Customer Services
Dear Angela
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Europcar - Customer Services
