Unfair Damage Claim – Europcar Cape Town City

Returned my rental car in perfect condition at 10am and did a joint inspection with their staff who confirmed no damage. Hours later after 1pm, Europcar claimed a windscreen chip appeared after washing the car — even sending a photo of a random glass piece that’s not verifiably from my rental vehicle.

I refuse to accept liability for damage that happened under their custody. If my deposit is tampered with, I’ll escalate this through Europcar’s national office and consumer protection channels.

I will gladly remove this negative review and replace it with a positive one if Europcar handles this matter fairly and resolves it appropriately. For now, I’ll leave this review here and await their response.

— Auden Hector