DP
Daniel P

1 reviews | Active since May 2016

01 Sept 2016, 16:16

Unfair damage claim

<p>I hired a dark blue Audi A3 at George airport, and was told by the counter staff that the car was in good condition. I inspected the car together with the attendant in the parking lot, and I saw no visible damage except for chip and scratch marks, which were all documented. The attendatnt assured me that the car had no other damage. When I returned the car in Pretoria, the attendant showed me a dent on the underside of the door sill, and a scratch on the underside of the front bumper. When I bent down low, I noticed the damage for the first time. I did not damage the vehicle, and the damage is not visible unless you inspect the underside of the car. Europcar charged me R9419-00 for the damage. I have been ****med, and I wish to know how many other customers they have ****med with the same car and the same damage. If anyone has also been charged for this damage to a blue Audi A3 with registration number CA 804 576, please write about it on Hello Peter, as I would dearly love to do an expose.</p>

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Replies (1)
Europcar
Europcar's reply02 Sept 2016, 13:15
Official

Good day Mr du Preez

We acknowledge receipt of your communication and have forwarded your query to our Claims Department to advise you further.

Should you have any further queries regarding this matter kindly contact our Claims Department on

Please accept our sincere apologies for the incoveneince caused ,we appreciate your patience in the interim of our investigations.

Yours personally,

Calvin