UNFAIR BUSINESS PRACTISE

On 17 April 2025 I collected a rental vehicle from europcar which I return on the 18 April 2025. Rental agreement ***. When receiving the vehicle it was not totally clean, hence one cannot see all the dent and scratches. Apon returning the vehicle the next day the vehicle was inspected in my presence. No faults was was reported. Strangely, I received an email to say the a rim was scratches. I rep**** to the email, stating that this was not shown to me at the time of returning the vehicle and this was not damage caused by me. Upto date, l have never received any reply to my email and my deposit has not been refunded. I have contacted them twice with this regard, the only response I get is that it is with their claims department. I think this is Europcar **** to increase their income by doing such unfair business practice. I would like my deposit refunded.