********* Transactions

How does such a huge company debit money from a client without notifying them, no invoice issued, not even communication with the customer. Unauthorised debit is *****, I had to get notification from my Bank in the ***** department that there are transactions going off my account, did I authorise this? absolutely not.? Its ridiculous & not to mention *********. My so called insurance Regent/Hollard arranged for a courtesy car from you guys, I honoured the agreement & paid the deposit. There was an extension between the two companies & acknowelegment was received by the insurance to cover the costs. Now all of a sudden my account gets debited because the insurance has not yet paid, why am I being punished? Could you not communicate with the insurance directly? or have the decency to notify me that you are taking money from my account as a client. You had no right to do so, Please deal the matter with regent/hollard since they were your client, not ME.