SC
Sandile C

1 reviews | Active since Aug 2017

21 Aug 2017, 19:17

********* company and poor customer service

Terrible experience with Europar Car in Durban, South Africa, King Shaka Airport. They didn't honor the booking rate via expedia. The rate was doubled when we got to the counter. This happened after we had to wait 2 hours for our reservation... We had to call expedia in the US.customer service was appalling at the counter and their call centre. Our expedition was ruined because of these people. They seemed reluctant to give unlimited mileage and the best rate offered by Expedia.

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Replies (1)
Europcar
Europcar's reply23 Aug 2017, 18:09
Official

Dear Sandile

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Europcar - Customer Service