SH
Simon H

1 reviews | Active since Mar 2011

12 Jul 2016, 07:37

Undeclared Fees - Watch out! You are being **********.

<p>I regulary rent cars and most often use Europcar but have noticed with alarm how each invoice seems to have "hidden fees" added to the total cost which is now pusing their total cost way bove their advertised rates. The latest is a one way Drop off fee of R161 for renting from OR Tambo and dropping off at Sandton Eye. This is ridiculous as I have done this frequently and NEVER been charge before now. Never mind the refeuling service fee which is now being regularly charged as well as a doucment fee of R77???? My patience with Europcar is waning and I am seruously thinking about using a competitor more regularly. Can you resolve to keep a customer?</p>

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Replies (1)
Europcar
Europcar's reply12 Jul 2016, 09:36
Official
Thank you for bringing this to our attention. Kindly allow me the opportunity to investigate this matter and i will revert back to you shortly. Yours personally, Calvin May