Unauthorised information

<p>I had booked vehicle hire for my husband to collect on the 28th April at OR Tambo airport.</p> <p> </p> <p>I had been in contact with Thato Lechuti since the 24th April via email and had spoken to him personally on the 21st April after making the booking for the car (References ********** 49 / NRCQGUC)</p> <p> </p> <p>I had notified Thato that my husbands drivers licence had been renewed in EL on 6th March and that he had been in the DRC and was only arriving on 28th April at 15:00. I would be flying up to JHB on 28th April with his license. After Thato confirming via telephone and email that if I email a copy of his license to the branch he will be allowed to collect the car. My husband arrived at the branch some time after 4pm and was denied vehicle collection due him not having his license after it was confirmed that he would be helped. This indeed caused such a delay once I had landed that we then needed to physically go back to sort the vehicle hire out making us a hour and a half late for the shower we had paid R1000 to be at missing more than half the show.</p> <p> </p> <p>How can a company like Europcar have someone working at the branch that dishes out information that they are not authorised to dish out? This cost us money out of poctet.</p> <p> </p> <p>All because someone had given us information that they had no right to and giving information that was incorrect.</p> <p> </p> <p>Should we had been advised differently we could have made other arrangements! </p> <p> </p> <p>Absolutely pathetic!</p> <p> </p>