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johancjansevanrensburg J

1 reviews | Active since May 2016

02 Mar 2020, 15:41

Unauthorised deduction from account

********* business practices through one of their other brands, Tempest Car Hire, I am being held accountable for damage to the rental vehicle even though it has been driven after I dropped it off at Lanseria Airport! The first red light was that I was only informed about the damage 36 hours after I dropped it off. Luckily I took a picture of the odometer, and on closer inspection the report stated a different KM reading from whe I dropped the vehicle off! Be very careful off this company, not only did they stop communicating after I've sent them a picture of the odometer reading, they also made an unauthorised deduction from my credit card. No email, no invoice, nothing!

0
Replies (1)
Europcar
Europcar's reply03 Mar 2020, 16:28
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Europcar