Unacceptable Delays and No Accountability

Europcar’s handling of my claim has been completely unacceptable. It has been months since the incident, and even though the renter has confirmed that all documents were submitted and the excess was paid, Europcar still can’t give me a clear update.

Every follow-up gets the same vague response: “still not finalised.” No explanation, no progress, and no timeline. My vehicle has been left unrepaired for months, and I’m the one suffering the consequences while Europcar takes no responsibility.

At this point, the delay is unreasonable and shows a clear lack of urgency or accountability from Europcar. I have now given them a final deadline. If this is not resolved, I will escalate the matter to the Ombudsman without hesitation.

This level of service is unacceptable from a company of this size, and I expect immediate action.