LK
Lesego K
1 reviews | Active since Oct 2023
13 Oct 2023, 01:46
*****ulent charge on invoice
Europcar Kramerville employees Maggie Nhlapo and branch manager Janice Ntaka failed to inform me that the car is due for service when they approved an extension of my rental agreement with them and now they are imposing a “skipped service penalty” on my invoice. I find this tantamount to ***** and I need someone (above Maggie & Janice) to contact me urgently to fix this mess as Maggie Nhlapo renewed it for 902km past the km for service, stop trying to **** me.
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Replies (3)
Europcar's replyOfficial
13 Oct 2023, 08:31Good Day Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist.
Europcar's reply13 Oct 2023, 08:31
Official
Good Day Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist.
LK
Lesego K's updateReviewer Update
13 Oct 2023, 08:44My RA number is ***
It’s written contract on the invoice.
It’s written contract on the invoice.
LK
Lesego K's update13 Oct 2023, 08:44
Reviewer Update
My RA number is ***
It’s written contract on the invoice.
It’s written contract on the invoice.
Europcar's replyOfficial
16 Oct 2023, 15:01 Good day Lesego Thank you for the details. One of our Customer Services agents will be in contact with you.
Europcar's reply16 Oct 2023, 15:01
Official
Good day Lesego Thank you for the details. One of our Customer Services agents will be in contact with you.