TW
Trevor W

1 reviews | Active since Jul 2011

20 Aug 2018, 08:41

Trying to make a quick claim on the customer expense.

I rented a car from Europcar for 1 day, OR Tambo branch. To Work and back . 52km's The car was parked in a single place with no cars on the side. Yet when i returned it the guys say, oi there is a scratched at the bottom if you get on your knees on the front door. What a load of *******!

No one took a walk around the car when pickedup, i did the walk myself and obviously did not look down there. There is a note that stats a bump on the front back door - also ******* as i took pictures and no bump. So i recon this is a misaligned note or they are just trying to make a quick claim as i took the superwaiver. I will get the ombudsman involved here as something smells fishy.

0
Replies (5)
Europcar
Europcar's reply20 Aug 2018, 09:40
Official

Good day,

Thank you for your post

Your complaint has been escalated for investigation and a representative will contact you shortly

Thank you

Europcar

TW
Trevor W's update20 Aug 2018, 13:27
Reviewer Update
how long is shortly - no feedback yet.
TW
Trevor W's update21 Aug 2018, 09:35
Reviewer Update
Stil no feedback - i followed up several times with Telana and no coming back to you. Europcar i will officially boycott you from now on. Pathetic ******* customer service. Obviously companies like you don't care as they will get cars rented daily - BUT you will no get more of my money in your bank account!
Europcar
Europcar's reply21 Aug 2018, 11:09
Official

Good day,

I will follow this up for you

Thank you

Europcar

TW
Trevor W's update21 Aug 2018, 11:43
Reviewer Update
Thank you ; Telana resolved this after personally inspecting the scratch. Happy from my side!