Too JanuWorried to give clients back their refunds!

I hired a car from EuropCar/Tempest or whatever identity crisis they’re suffering from company for a period of 24hrs 30-31st December to assist me in returning home from holiday. Took out more that sufficient coverage and I am yet to receive my refund going on 3 weeks into the new year. 1st my The car I was given was riddled with scratches and dents (thank god I took videos at pickup, the droop off Manager at Lanseria was shocked as to how such a car was even released to a client to begin with. Handover staff were too much in an hurry to go December drinking citing he was late for staff drinks when I picked up… insane service and thirdly I took out Windscreen cover as one may never know what to encounter in the road. They cited a quarter rice grain size ship at the bottom which I conceded on as I was covered in any case. Manager at Lanseria closed the contract as coverage was listed and videos sent of existing pre pickup damages. I am yet to this day to receive anything and no one knows why… I called the customer center and poor lady at the front Rose had no idea how to get me to “Claims” department until the 5th try after getting bounced between departments.

To say this has been the worst rental experience of my life is a putting it lightly, it’s been a nightmare. I thought giving another company a chance would do me good but they proved me wrong.