Tjo Highly Disappointed

With the mechanical breakdown of our car while on holiday in Port Elizabeth, our insurance books us a car from Europcar to use until our car is sorted/ get another form of transport to get back to Johannesburg. Tjo with high stress levels, I am inside signing the paperwork while my boyfriend gets our luggage into the Renault Rio that we got. Unbeknown to us, the guy called Xolani checks the car alone and then hands over the paper for us to sign.

I would think he would insist that they look at the car together to note of any scratch or crack that will be visible on the car. Well to say the least, he checked the car while my man puts our luggage in the car (reiterating). We then handover the car at OR Tambo Airport and boom, there is a crack on the car - above the driver's sides mirror. I have no idea how that got to be there as we were extra careful with the vehicle. Then I keep getting calls that I owe an amount of R900 as a surcharge was loaded since the car was returned at an airport different from where it was collected (that information isn't volunteered until you get a shocking call). Anyway, towards month end the outstanding amount of R900 jumps to R5100. Then eventually I find out that they replaced the cracked part and we are liable for the cost. Did I get a receipt to get proof that that's the amount they paid to fix it? NO. Being gullible as customers is a thing of the past. I am just so disgusted at the service we received thereafter as I truly believe that the car that had a crack and wasn't noted, was given to unsuspecting customers and sadly, since we signed the paperwork, WE HAVE NO LEG TO STAND ON TO FIGHT THIS.

tjo , if we ever rent a car from Europcar, it will be a cold day in hell.