Third party claim

I rented car in June and I chose comprehensive insurance cover, someone bumped into me and the car had a dent which is fine because she had an insurance for third party so we went to to police station to do all the paperwork and at the same time she reported to her insurer Autogeneral.

Returned the car with all the paperwork and I was told they going to process the claim. A weeks later a invoice of R6 800.00 was raised on my name and they still had a deposit of R2700.00 that was due to me.

I questioned this and I was told in need to pay the invoice so R6*** had to pay 3500.

I questioned why because I submitted all the documents and the person who bumped into me is paying and has logged the claim with her insurer. I was told to pay then when the claim is done they will reimburse my R6800.00 I was also told that if I don’t pay I will be handed over.

I must say the collection department they are very rude I paid out of irritation as they were doing follow ups everyday to me and my wife.

It’s been 3 months now since the incident I haven’t been reimbursed and no one is answering the emails.

Guys I want my R6 800.00 ☹️☹️☹️☹️☹️