Thieving Europcar

The lady we dealt with was lovely. Europcar was the service of choice as appointed by our insurance company when we had to leave our car at the panel beaters.

Their communication was good initially, told us we had to bring R1500 cash deposit. We then asked them if they give the cash back upon returning the vehicle to which they said no - bank transfer. So we opted to pay with the car instead. Luckily because when we got their they charged R1525 - we would have only shown up with R1500.

They assured us that cleaning of the car was included in the price. After we had returned it and the car had already been inspected they called to say they are going to charge a cleaning fee of R250 which we had no choice but to OK eventhough it was ridiculous. Almost a week later we received an invoice for R319.83 - Stating E-Toll Charges???? In Cape Town. And we weren't told about E-Toll charges when they called to inform us. Not only that, they charged our card with the amount of R319.83

It is now almost a month later (4 days from being a month later) and we still have not received the R1500 back.

Will never ever use Europcar again. *******.