They Don't want to fix my car!!!

If I could give them zero stars I would! So, one of their rentals bumped into the back of my car while stationery in traffic on the 18th of March but they have yet to fix my car. It was totally the other drivers fault, she took responsibility. There's an incident report and all to support that.

It's been a very exhausting exercise trying to get hold of someone to give me feedback in my case from the beginning. I submitted all the documents they wanted, I failed to even get an acknowledgement of receipt, I had to call to check if they got the stuff. A very tiring exercise because they fail to respond to emails and Hanli Strydom hardly picks up her phone!

Their policy says to give them a maximum of 2 months. My two months has come and passed and Hanli is still giving me excuses. When you eventually get hold of her,she always promises to call back but never does. She will promise to speak her boss and get back to me but never does.

I've lost all patience with them hence I'm here. I've done all that they asked of me, yet I'm still sitting with a badly damaged car. My boot sensors were distroyed so driving it is an absolute nightmare because it makes noise all the time. My car is not even a year old but it looks like a drunkards car. I take their lack of communication as arrogance. They think because I'm an individual and they are a big cooperation they can walk all over me.

I'm not even sure that they'll respond to this as they've proven to be "unreachable " for the past 3 months. I hope no one ever experiences what I'm going through with these people! They are very arrogant and disrespectful!