TM
Thomas M

1 reviews | Active since Aug 2010

13 Jan 2018, 07:07

They are *****s

I rented a vehicle at the Wonderboom airport in December. When i took it back i forgot my USB on the vehicle radio USB slot. I only realized that after i have locked the car and put the car keys in the wall key hole. I went to the car to check for my memory stick and it was still hanging there on the slot. Since it was on a Sunday there was no one there so i left. I called the given cellphone number and the guy was rude and no helpful. I drove to the branch and realized that the vehicle was moved and my memory stick was no longer in the slot. I called the same guy and he said there is no memory stick found in the car. These people are ******* and Europcar has done nothing about it maybe they are in this together. No one from the company has done anything about this.

0
Replies (5)
Europcar
Europcar's reply15 Jan 2018, 10:04
Official

Good day,

This is definitely not good and not the impression we wish to leave with our customers

I have escalated the matter to management and a representative will be in contact with you shortly

Thank you

Europcar

TM
Thomas M's update18 Jan 2018, 08:24
Reviewer Update
I received this reply 3 days ago and still waiting for a call from the representative. I now believe there will never be a call. Europcar the first person to move the vehicle from the initial place on the 31st December stole my USB and the whole branch is doing the cover up. I saw it and the following day the 1st January it was not there.
Europcar
Europcar's reply18 Jan 2018, 12:13
Official

Good day,

I apologise that no one has been in contact yet

I have escalated the matter

Thank you

TM
Thomas M's update29 Jan 2018, 17:37
Reviewer Update
The last report was made on the 18th January and even today the 29th there is no response. This has confirmed my suspicions that Europcar takes its clients for granted. No one from this company cares about their clients.
TM
Thomas M's update14 Feb 2018, 08:10
Reviewer Update
On Wednesday 2018.01.31 at 13:50 i received a call from Europcar CSIR number ********** and the caller promised to reimburse me for the ****** memory stick but until now he has disappeared. I gave him all the details but i guess its back to square one. Literally him and the Wonderboom branch are same whatsapp group. It took me 2 days to get the stick from the supplier but it is taking them the whole year to get that. So i see chances of the reimbur*****t are zero. Thank you for the lies Europcar. We need to be careful of this people they are ******.