THEFT

Poor service recovery by EUROPCAR management after I entrusted them to urgently attend to my issue. You see, I was ****med by 2 employees from Europcar Mogale City. After reporting this matter to the senior executives, a little hope was instilled, however...with time It became clear to me that the company has not prioritised my matter, til now I still haven't received my refund, all while the 2 employees have confessed and admitted to have received my money (from a 3rd party bogus company they use to swindle customers) are still undergoing investigation and put on suspension. I requested a letter proving what steps would be taken/had been taken by management, no luck! in a nutshell, I have found no joy in how the matter is being handled. There is absolutely and I mean ZERO comms from the contact person whom I was allocated. I have come to the realisation that EUROPCAR does not car about its customers, they only care about our money and this explains why they have such HORRIBLE Net Promoter Score. I demand my money and expect a full compensation to this matter. Stop protecting ********s, unless you yourselves are a ******** organisation. For a service business, their customer journey is something to write a paper on. very poor