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TR
Thakhani R

1 reviews | Active since Oct 2018

02 Dec 2019, 13:55

The WORST Rental Company there is. First time and LAST time i use them!!!!

Europcar charged me fuel charges for a car that was returned with a full tank. I have been back and forth in emails with customer service but apparently because the branch has "tracker record" that they did not use the car after i returned they are taking the fuel bill as correct. I am not disputing the tracker and whatever. All i am saying is the car was full and i only drove less than 1KM from the garage to the branch but they filled up and charged me for 15L? FIFTEEN LITRES? for a 1KM drive. Now that is ****************. I am not getting assistance as they insist the bill is correct, which is not. I was actually forced to use Europcar by my insurance but i will NEVER USE THEM AGAIN because they charge for things that do not exist. BAD BAD BAD BAD BAD !! Yoooo I can not express the disappointment, dissatisfaction and unhappiness over this issue, They want to **** those people who don't check their invoices.

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Replies (4)
TR
Thakhani R's update02 Dec 2019, 13:59
Reviewer Update
****med out of my deposit by being charged for items that do NOT exit. Worst Rental Company ever, customer service is very poor and does not look into the matter but just takes whatever the branch says over the customer. I would not be so persistent if i was lying. But 15L for 1km drive, r even less, is ****************.
Europcar
Europcar's reply04 Dec 2019, 13:07
Official
Good Day, 

Kindly note that your query has been escalated to the rental branch for further investigation and branch will contact you shortly.

Thank you 

Europcar
TR
Thakhani R's update09 Dec 2019, 11:44
Reviewer Update
The issue stands unresolved. Contrary to the response by Europcar on the 4th of December - no one has contacted me since the 2nd of December. Its a back and forth that is leaving me unsatisfied. And very mush likely to not recommend this company to anyone i know.

TR
Thakhani R's update20 Dec 2019, 08:19
Reviewer Update
This is how Europcar deals with complaints. They think people will just forget and let go. But this matter has not been resolved. I still have not been refunded my money. They stole from me.