the service i received @europcar Capetown international air port was of poor quality . From the Manager and the supervisor . Today i was promised that they will settle the matter and provide me with a feed back .

on the 02 /10/2017 i collected a car at the airport , on arrival i was told the car was already pre checked and the check list is inside the car . No pre- inspection was done with me to formalize the handover. Come return date 06/10/2017 I expected the over all inspection by myself and their personnel which didn't happen the lady I handed the key too was on her mobile she didn't even bother to pay attention to me .she told me the car was fine I can leave. hardly 20 minutes I received text message to that they instituting a claim against me "the car had scratch..i tried my best to get hold of their office to date I dint get thru instead i was taken from pillar to post . I called the claim office Boniwe and the superior Donald without luck . I wrote several emails to them with no positive response i also email their manager on site Jaco and Paula ( claims manager ) to date no response . I only received a call from Donald who was instructed by them Paula & Jaco after a week ago trying to apologies which blue lie . He promised to settle the matter on the week of the 07th November to feedback was given to me regarding my complaint . He even promised to come back to me with a positive or win win situation nada till today . Im so disappointed with the service i received from Europcar Cape Town International air port .. Kulula must not recommend them since they will make them to loose business and i shall never ever use tier service even if they can be the only car rental , Poor service , no loyalty to their customers and bad attitude .