Terrible service ever/worst

<p>What a terrible and worst service and advisers every in the car rentals, I bookies my car on Friday 30/03/2017, and wanted to collect my vehicle at 19:00, as it was my fisrt time renting. Car I didnt even check what fuel it uses, I called the call center to find what kind of a car I was getting and what fuel it uses, I was advised that I'm getting polo vivo under group B, and that it uses disel not unleaded, I ask the guy at engen garage to fill up the tank with disel 5p, only to realize when the car is starting to give problems while driving, the car uses unleaded not disel, why advise when you have no idea what kind of car I'm getting and what fuel is it using, and the call centers agents tells me to pay r4500 for excess, was it my fault, why don't you take a full responsibility of what you say to your clients, this was my first time using europcar but it's a disgusting service ever, really a pod when they car is being towed away while I paid full amount and deposit, why not replace the car and deal with you staff, train your staff please.i demand my money back and I don't think I will ever use Europcar ever, if I don't get my money back I will take this further!!!!!!Terms and conditions were not explained,I was told to put my initials only at the branch,with need urgent response from higher level!!!!!!</p>